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Diabetes at the RCH

2023 updates

  • RCH Diabetes Newsletters 2023

    August 2023听

    Topics include:听

    • Ypso insulin pumps coming to RCH diabetes clinic
    • Information on insulin for Life Australia - donating insulin and diabetes supplies听
    • Research opportunities
    • Exercise and diabetes听
    • Get Active Victoria initiative听
    • Diabetes Victoria Camps听
    • Diabetes Team updates听

    March 2023

    Topics include:听

    • Special occasions: Ramadan, Passover and Easter听
    • Research updates听
    • Managing sick days with diabetes听
    • Driving and Diabetes: Above 5 to Drive听
    • Planning for an insulin pump upgrade听
    • Diabetes Allied Health Team changes听

    鲍辫诲补迟别蝉听

    August 2023

    Medtronic mobile app update required听

    Medtronic have informed us that an update is required to听CareLink鈩 Connect app

    This is copied from a recent Medtronic notification

    We want to provide an update about the outage. We have installed additional servers to address the CareLink Connect app outage that resulted from increased usage and data sharing, and we want to inform you that there鈥檚 a new version of the app available for your patients to download on their compatible device. We recommend that they update to this new version as quickly as possible, as it contains some important updates to improve the experience. We have let your patients know this key information also.听

    You may be required to log in again on your CareLink account after this update.听If you require support with the update or have subsequent upload problems, please contact Medtronic helpline on听 1800 777 808

    Medtronic 640G users:听

    Medtronic have advised that they will discontinue their 640G pump from 31st听December 2023. This means that from听1st January 2024, they will be unable to replace any MiniMed 640G with a new MiniMed 640G.听People using a Medtronic 640G insulin pump will instead be provided with a MiniMed 780G insulin pump in manual mode, together with appropriate training to cover their remaining warranty period.

    Medtronic will continue to offer people supplies and technical support for the pump they are currently using.听

    For more information, please contact Medtronic Customer Service: 1800 668 670

    For Dexcom G6 Users:听

    Dexcom is aware that the G6 app has stopped sharing data with followers immediately after the G6 iOS 1.11.0 app update. This issue only affects the G6 iOS app version 1.11.0. The G6 app user will not experience any issues, however the followers will see 鈥渘o data鈥 displayed in the follow app and dashes in the follow iOS widget.

    To resolve the Follow app issue, please follow the steps below to resume data sharing:

    1. Open G6 iOS USER app
    2. Tap on听Share听in the upper left corner
    3. Tap the Share toggle to turn if听OFF
    4. Tap the Share toggle to turn it back听ON
    5. Check with the Follower to make sure data is displaying
    6. Wait up to 10-15 minutes for data to resume

    If you continue to experience issues in the follow app after performing the steps above, please let us know by contacting us on 1300 851 056 or emailing听diabetes.techsupport@amsl.com.au.

    Please contact AMSL Dexcom G6 team to notify them that you have experienced this issue. They are asking for the following details:听

    1. Dexcom G6 Username =听*(open the Dexcom app, tap on settings > account, scroll down to login info)
    1. Dexcom G6 transmitter SN =*(open the Dexcom app, tap on settings > transmitter)
    1. Dexcom G6 app Revision =*(open the Dexcom app, tap on settings > about)
    1. Dexcom G6 user鈥檚 phone model =*(go to settings> general > about)
    1. Dexcom G6 user鈥檚 phone iOS Version =听*(go to settings> general > about)

    Diabetes camps听

    Diabetes Victoria in conjunction with the RCH and Monash Children鈥檚 Hospital run a number of camps throughout the year for children and young people living with type 1 diabetes.听

    These camps are a great way for children and young people to meet and share experiences with others living with type 1 diabetes in a fun and active environment. The camps are staffed by volunteers including adults living with type 1 diabetes, medical and allied health staff so you can be sure participants will be safely cared for. More information about the camps can be found here:听听听

    To apply for a camp, you need to respond to their call for expressions of interest. Expressions of interest for the 2024 camps are open now and will close of the 30th of September 2023.

    To get your application in simply fill out the expression of interest form which can be found听.

    DV camps 202

    National Diabetes Week 鈥 9-15 July 2023

    This听, Diabetes Australia is kick-starting Australia鈥檚 biggest conversation about the impact of diabetes in this country 鈥 a conversation to drive change and create hope for the future.听
    Diabetes Australia will host a series of five thought-provoking听听(available online) over five days featuring people living with diabetes and diabetes experts discussing the big topics relevant to the future of diabetes in Australia.听
    Co-hosted by Diabetes Australia鈥檚 Group CEO Justine Cain and Dr Norman Swan AM, the Great Debates will be a mix of live in-person (plus live-streamed) and virtual events.

    For more information or to register to attend one of these debates online please go to:听

    听For more information about National Diabetes Week and how you can join the conversation click here:听

    Updating to the听Medtronic Guardian鈩 4 Transmitter and Sensor (available from 1 July 2023)听

    To update to the Medtronic Guardian鈩 4 Transmitter and Sensor, we will request a new Starter Pack (new transmitter and sensors).

    The transmitter and sensor are both new products with NDSS, so a Diabetes Nurse Educator will need to update your NDSS access authority.

    To complete the update, please email diabetes@rch.org.au with your child's NDSS number, Medicare number, full name as listed on NDSS and your home and postal address. These are all required to be confirmed when there is an update to NDSS authority. You will receive a confirmation email from NDSS and the Starter Pack will be sent to your home.听

    See these instructions for swapping over to the new听Guardian鈩 4 Transmitter and Sensor听

    Important points to highlight when changing to the Medtronic听 Guardian鈩 4 Transmitter and Sensor:

    • Starter Packs will be shipped to your address registered on NDSS.
    • When the change is made, you will not have access to Guardian鈩 3 stock, make sure you have enough stock of听Guardian鈩 3 sensors while waiting for the听Guardian鈩 4 to be sent to you.
    • When your Starter Pack arrives - Unpair听Guardian鈩 3 transmitter and Pair听Guardian鈩 4 transmitter to the MiniMed780G pump.听Do not use any Guardian 3鈩 sensors or transmitters.鈥
    • There is a 2 hour sensor warm up.听
    • A blood glucose level (BGL) is required to start initial SmartGuard鈩 (No calibrations are required).
    • Sensor changes are still every 7 days 鈥撎the algorithm will only require a BGL if the sensor has been off for more than 4 hours. If it鈥檚 changed within 4 hours it will NOT require a BGL to initiate听SmartGuard鈩 again.
    • Transmitter has a 12 month warranty and sensors can be ordered via NDSS local pharmacy after the initial pack has been started.
    • Any faulty equipment (sensor or transmitter) please contact Medtronic customer service for replacements.

    June 2023

    LibreLinkUp app version 4.7 was released on 15 June 2023. If you are using this you must update.听

    From 21 June the current version of the LibreLinkUp app will no longer be supported, and caregivers will no longer receive glucose readings and alarms from their connections.听

    If you have any questions, please contact your Abbott representative or call FreeStyle Libre Customer Care听(8AM - 7PM AEST, Mon - Fri. Closed public holidays)听phone 1800 801 478

    April 2023

    Get Active Victoria is a Victorian Government initiative to support eligible families receive up to $200 to cover the cost of registration fees for organised sport/active recreation.听

    To be eligible for a voucher your child/dependent must be:听

    • under 18 years of age听
    • be a Victorian resident听
    • have a valid Health Care Card/Pensioner Concession Card听
    • have a valid Medicare card听

    For more information go to听

    March 2023

    Medtronic insulin pumps - product defect correction for the battery cap: For all people using a MiniMed鈩 600 series and MiniMed鈩 700 series insulin pump models, including MiniMed鈩 640G, MiniMed鈩 670G, MiniMed鈩 700, MiniMed鈩 , MiniMed鈩 770G, and MiniMed鈩 780G should have received an email or letter from Medtronic advising them to check their battery cap and metal contact on their pump to see if they are damaged.听听Please contact Medtronic Technical support on听1800 777 808听for further information and assistance.

    Fiasp and Fiasp FlexTouch to continue on the Pharmaceutical Benefit Scheme (PBS) for people living with type 1 diabetes for a further 6 months.听


    Last updated March 2023听